Frequently Asked Questions

What information should I provide when I call, email, fax or chat?
In order to provide you with proper assistance we need: Your name, Company name, Address, Phone number, Order or customer number.

Does Personnel Concepts offer any legal support or advice?
Unfortunately not. We provide accurate and authoritative information on HR issues and employment compliance topics. And our Compliance Specialists can assist you with all product-related questions and provide you with information that will aid you in achieving compliance with state and federal labor laws. But if you need specific legal advice or support, we advise you to seek legal counsel from a professional attorney.

How easy it for me to find what I need online and place an order?
We have streamlined the navigation process to make it easy to order. Our enriched search engine along with our extremely user-friendly “Find What I Need” resource enables you to enter your state, industry, and company size and instantly find what HR tools and workplace compliance requirements you may need. And a personalized “My Account” page lets you review all aspects of your account with a few clicks of your mouse.

Do your customer service people have products available in order to walk me through "exactly" what I need?
Yes, all of our customer service representatives have knowledge and immediate access to our compliance products, so they can answer any question you may have.

What if I forget my password?
Simply go to the site map menu (on the orange bar of the web site) and click Password Reminder. Enter the e-mail address you registered with and we’ll e-mail it to you.

What if I have a question about my bill?
Simply call our customer service department at 800-333-3795 and we’ll be glad to help you.

What guarantee do you offer on your products?
If you are not totally satisfied with any product you purchase from us, simply return it in good condition within 30 days to receive a different product, refund or credit – your choice. You pay only shipping.