Customer Service
At Personnel Concepts, customer service is a commitment we take seriously.
We want to make it easy for you to contact us in a manner that is convenient for you. The sections below have been organized to help you quickly find the answers you need. If you're unable to find the answers to your questions, you can contact our Customer Service department.
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General
Product
Orders
Mail Options
Billing and Payment
Online Services
General
How to Contact Us
Contact our Customer Service department for general questions regarding Personnel Concepts or for assistance with a particular issue regarding your compliance needs.
Phone: 1-800-333-3795 & enter option 2
Hours: Monday through Friday, 6:00am to 5:00pm (Pacific Standard Time)
Fax: 909-392-5660
Email: custserv@personnelconcepts.com
Go to our Frequently Asked Questions section for fast answers to common customer questions.
Product
Questions Regarding Products
If you have questions regarding our labor law compliance products or if you need assistance to determine what your company needs to be in compliance, contact Customer Service or email Custproductinquiry@personnelconcepts.com
"We Pay the Fine" guarantee
All purchasers of our All-On-One Labor Law Posters and Compliance Service Subscriptions are covered by our $17,000 “We Pay the Fine” Guarantee. During the first 12 months after purchasing your Space Saver 1 State and Federal Labor Law Poster, if you have properly posted the SS1 and we have failed to notify you by phone or mail of an update within 90 days of its publication, and your company is fined by a State or Federal agency for having an outdated poster, we will reimburse you up to $17,000 for posting violation fines.
Orders
Order Inquiries
Contact Customer Services to inquire about an order placed or to obtain an UPS tracking number. Email us at Custorders@personnelconcepts.com
Order Cancellations
If you are not completely satisfied with your order, you may cancel prior to Personnel Concepts shipping your product. To cancel an order, contact Customer Service by phone at 1-800-333-3795 & enter option 2. Hours: Monday through Friday, 6:00am to 5:00pm (Pacific Standard Time) or email Custorders@personnelconcepts.com
Order Returns
As part of our continued commitment to customer satisfaction, after you review your order: if for any reason you are not fully satisfied with our products, you may return them within 30 days of the delivery date for a full refund, less the shipping and handling charge.
In order for your item to be returned, merchandise must be in the original packaging and a Return Merchandise Authorization number must be requested.
To request an RMA number, email us at custreturns@personnelconcepts.com or call 1-800-333-3795, ext.3964.
All returns must have an RMA # visible on the package.Returns without RMA numbers may be refused. All returns may not be eligible to receive credit. RMA numbers are only valid for 30 days.
Mail Options
Mailing List Removal
To remove your business from our direct mailing list, click here.
Email Unsubscribe
To unsubscribe from the Personnel Concepts email list, please type your email address in the body of an email and send it to: unsubscribe@personnelconcepts.com
Change My Email
To change your email address or account information, email us at myaccount@personnelconcepts.com. Please include your name, your business name, your old email address, and the new email address in the body of the email.
Sign Up for Update Notices
To subscribe to Personnel Concepts email list, please type your email address in the body of an email and send it to optin@personnelconcepts.com
Billing and Payment
Billing Inquires
Contact Accounting Customer Service for questions concerning your outstanding bill.
Phone: 800-333-3795 & enter option 3.
Hours: Monday through Friday, 6:00am to 5:00pm (Pacific Standard Time).
Email: accountcustomerservice@personnelconcepts.com
Personnel Concepts offers three easy methods for paying your outstanding invoices.
Credit card payments by phone:
Phone: 800-333-3795 & enter option 3
Please have your account number available before calling.
Check payments by mail:
Please mail payment to:
Personnel Concepts
P.O. Box 9003
San Dimas, CA 91773-9003
Please include your account number and invoice number with your check payment.
Pay your bill now
Download a W-9
Click here to download Personnel Concepts’ W-9 form.
Online Services
Change Password
To reset your Personnel Concepts log-in password, email myaccount@personnelconcepts.com Please include your name and email address in the body of the email.
Website Technical Questions
Contact web support at Custwebinquiry@personnelconcepts.com for issues concerning the website or technical related questions.
Log on Your Account
Click here to log into your Personnel concepts account.
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